We value our clients' experience at Spring Valley Animal Hospital LLC. If your pet or animal is currently a patient, please feel free to complete the following Client Experience Questionnaire. The Questionnaire is in Adobe Acrobat format, and requires the free Acrobat Reader to view.
Dr. Megan Herbers
"My fur-children have been going to Dr. Alexander for the past several years, and we've been very happy with the care provided. He and his staff (Sue in particular) are very knowledgeable and truly caring. While recently having to visit Two Notch Road Animal Clinic after hours for an emergency visit, I was informed that Dr. Alexander has mentored many veterinarians and vet-techs over the years, and they fondly refer to him as "Dr. A."
A few examples of the care they provide:
1.) They provided very empathetic and sympathetic care to my basset hound and 3 of my kitties in their later years, whom we had to send to the "Rainbow Bridge" after spending 16, 15, 16, & 19 years here. They helped to make sure my "puppy" and kitties had an amazing quality of life until the very end. They were very understanding and knowledgeable in assisting in the decision of when that end needed to be. They even sent sympathy cards with a personal and signed message by those involved with the final care, each time.
2.) My other 3 kitties are continuing to benefit from Dr. A's care, as is my 13 year old beagle. My beagle has been doing very well for the last couple of years with the holistic care of supplements Dr. A has prescribed for his ACL/joint problems. Dr. A explained that surgery was not always necessary (and not always successful) for this ailment, and we could try the supplements first. My "puppy" is doing great and loves his mile long walks almost every morning and night (when his "human" is up for it).
To sum up (and as noted here by others): Spring Valley Animal Hospital is a very caring and empathetic place that informs their clients of all available options without forcing them (by guilt) to chose the most radical (i.e. expensive) procedure." - Kris B.
I’ve brought my pets into SVAH since moving to Columbia in 2015 and I’ve always had good experiences. The staff are courteous, caring and professional. Although my last visit was only to pick up meds and treats, I was able to get what I needed in a timely manner. I hate that there is no longer a grooming service but otherwise, I’m happy with the care my fur babies have received. - D. Jackson
Bentley has received excellent care each time he has been to your facility, I have never had a bad experience. - A. Heyward
I love taking my pets to you guys. They love being around Dr. Megan and the rest of the crew. - M.Gossett
I think everyone is always extremely friendly and seems to really care about the care of the pets. - S. Pickering
We like bringing our cats here. You are very caring and considerate not only to the cats but to us as well. Thank you for taking care of Smokey and Chloe. You want someone whom you can talk to and trust and ask repeat questions. Happy New Year to the Staff at Spring Valley Animal Hospital. - M. Lutz
I’m very pleased with the care my dog, Jim Dear, receives. Thank you for all that you do to keep him healthy! -E. Sutton
Love the quality of the service we received ... taking time to focus on our pet and our questions without feeling rushed was a huge plus. - S. Cole
Spring Valley Animal Hospital has been caring for my fur babies for thirty five years. The new staff is equally professional and caring. I am impressed by how organized you are, the use of new technology, and I smile at the “girlie” touches! - Beth B.
The whole staff is great! Often I get what I need by making a phone call . - Patty S.
Every time we come in to your practice me and Ruthie are treated really good. I think she gets a good exam and Dr. Herbers and her staff are very nice and explain what is going on with Ruthie. - Dennis J.
Great service. I think my dog's ear problem was effectively treated in one short visit. - Keith H.
Melinda and Sue at Spring Valley Animal Hosiptal do a fantasty job. Of course with the Doctor. The three make a great trio. Keep up the great work. My dog smiles each time i bring him and even more after the services. Thanks again for your LOVE AND CARE. - ROBERT AND ODIE
You all have been great with me and vandy always polite and respectful and you always show that you care - Bernice H.
We truly appreciate all you do for our four legged babies, we have bringing our babies there since the late 1970’s. You are the best of the best. Thank you so much - Gail D.